---
title: "How to add an incident"
description: "Adding an incident in Solved is the first step to make sure any problem detected on site or during a review can be properly tracked. Thanks to the guided system, the operator can easily record what happened without needing technical knowledge, making sure there's traceability from the very beginning."
url: https://help.trysolved.com/en/articles/93-how-to-add-an-incident
updated: 2026-09-17
language: en
alternates: [es-es]
---

# How to add an incident

Adding an incident in Solved is the first step to make sure any problem detected on site or during a review can be properly tracked. Thanks to the guided system, the operator can easily record what happened without needing technical knowledge, making sure there's traceability from the very beginning.

Creating an incident on the platform is a simple process that lets you log any event, problem, or request your team needs to handle. This initial record is key to making sure everything is tracked properly and keeps a clear trace of what's happening in the plant or during the process.

1.  Go to the **Main Dashboard**
    

![](https://staticfiles.gleap.io/gattachments/O8Yy6QHq9dJncg5zEm9SvGhYMqRs4dAkfDVtk3H8YFoI71aA9s5zN5ZAO3lFBYCop3Z7oaEQOMq.png)

2.  Select the **"Add incident"**  
    

![](https://staticfiles.gleap.io/gattachments/mLFS2okWY0KZ7Ti9DgXPCV9RhtbkGYnfXSAz83hIE4oE70dNewCLLr1qTz7DjduA8COfTVWSARc.png)

3.  **Choose the category** of the incident.  
    

![](https://staticfiles.gleap.io/gattachments/eKwhBRrKzATGXdu9QDY0WCS9kYZRBgbWMxwNkDBB1uR9IGKRnyHZ44V3Li6eT2bzOHUcjrGlTgt.png)

4.  **Fill in the required and optional fields** defined in the template.  
    

![](https://staticfiles.gleap.io/gattachments/M4Z9CIQjl1YAxb1krO0o4Eeko5HTt4L3KmQLznQGNgDhD2KxPRWEiL4Jcy8D66WnpHFAaiKRXy1.png)

5.  **Confirm** that all the fields are filled in
    

![](https://staticfiles.gleap.io/gattachments/6jk5LkBrnHfBvKYLoRc6NybUAk2zAibGPjNwaUlmU1pGr9vhGDLvNDY1AIPmo5cOALldIJ6pNGd.png)

6.  **Save and send** the report so it gets registered.
    

![](https://staticfiles.gleap.io/gattachments/JkUzRl66bkFEE3CiO6cAS7E2re06Fqfxu02MfF4gFrH7FiQRVq4J58DZvukjJzdyRGd6F5i8FMx.png)

Each company has its own templates and custom fields, so the process may vary a bit depending on the setup, but the flow is always the same:

select category → fill in info → save.

### Helpful notes

-   You can leave the form at any time and come back to the issue later if you don't finish it.
    
-   The tag-style format helps make the process smoother and more intuitive.
    
-   When you select the category, the questions load automatically based on the type of issue.
    
-   If you have limited permissions, you might not see all the available categories.