---
title: "How to sync an item-type database in an incident template?"
description: "Find out how to link a database of products or other items to an incident template so you can select them and view their attributes directly from the records."
url: https://help.trysolved.com/en/articles/89-how-to-sync-an-item-type-database-in-an-incident-template
updated: 2026-09-17
language: en
alternates: [es-es]
---

# How to sync an item-type database in an incident template?

Find out how to link a database of products or other items to an incident template so you can select them and view their attributes directly from the records.

📌 _This article is intended exclusively for the Solved internal team. Customers do not have access to incident template management_

## 🔗 **How to sync an element-type database in an incident**

1.  Go to settings
    
    ![](https://staticfiles.gleap.io/gattachments/pua0km9yIYeA0owNt4cwZ4IJ5iyXQ1smFZ102raldp5OK7ChC1ZgtpErNcOKusgTHVNfxbXN70D.png)
2.  Enter the template management module  
    a. From general settings
    
    ![](https://staticfiles.gleap.io/gattachments/IG9PWGvQrpsKvuSjtqEyepB9dZHxTJIpjEExc9UHwhoeq4wEGHYvqdCh57iYEwG3zxIMliX1d8z.png)
    
      
    b. Or from the dropdown on the main view
    
    ![](https://staticfiles.gleap.io/gattachments/BsFQEQw8o8MqTBJqwo5gJERx1yYLFrtbFIdKUFKoxC2FyTIs4aH98XVP3ZZoaBe3WOrhGljXoOl.png)
3.  Choose the template where you want to sync the database
    
    ![](https://staticfiles.gleap.io/gattachments/n0YOWzmPBoCxSAl6cjPi8ghLXoVnseAHECVqCMrqJ241WmK60F1Y76Qqs5UIrg1X1i1IkaLNRNl.png)
4.  Once you’re in, find the field you need to sync it to  
    
    ![](https://staticfiles.gleap.io/gattachments/Gh5aXmLxjCNk4jHyyT86fr0fM5TBDE2YfV0z2Z30iEs0Vn2gMMAq6iOGG7IQ0UoQowd2RG7HoSY.png)
    
5.  To be able to edit the field, click the pencil icon to the right
    
    ![](https://staticfiles.gleap.io/gattachments/TeHq9llwY3bpYor596osWukrAVuqJhSZh10YsHOEcSBzuZDk0QWcTIsylfM2rmFGyhE4wXED7vs.png)
6.  **The field must be in “Multi autocomplete” mode.** Select a database from the “Connect to a dynamic database” button  
    
    ![](https://staticfiles.gleap.io/gattachments/d115kHMHOf8Fl2KWShUa0a5ImLN43Z5eR2KONikr0fqk6L2kuszqAn6I8GnqPXfKBH9EbsfNMqG.png)
    
7.  Pick which attributes you want to show in the main list in the incidents module  
    
    ![](https://staticfiles.gleap.io/gattachments/cd75tLDhupcdcWA7rypy2xcf6IhKovp1FX34rIo5r5SVmIVWaYOZM0U1FQzZFear6VoywqQsIPA.png)
    
8.  Save your configuration  
    
    ![](https://staticfiles.gleap.io/gattachments/BbxL4VNSg7EzKfvNZZAm3k6vChzaaVchF3oofG339clprVq8jreM1Pk35TiVPDjWavChilYTCxq.png)
    
9.  Check that the attributes you picked show up in the main list (dashboard)  
    
    ![](https://staticfiles.gleap.io/gattachments/ybJekPQQZCCboVifc1KPvFA4u90F1iw3HFqJeWJPbAAJ6AcwOhDJSOvm7o3DuXsKdLuecCz4Ms4.png)
    

💡 _Tip:_ Always check that the database is complete and up to date before syncing it with the template. Any changes made to the database will automatically be reflected in **all new issues** that use that field, which lets you update the information quickly and easily. Old issues **will not be affected**, so you keep an accurate history of the data you previously recorded.