---
title: "How to sync a user-type database to an incident template"
description: "Learn how to link external contacts to an incident template so they can be selected directly in incidents and make it easier to send messages from the platform."
url: https://help.trysolved.com/en/articles/88-how-to-sync-a-user-type-database-to-an-incident-template
updated: 2025-12-03
language: en
alternates: [es-es]
---

# How to sync a user-type database to an incident template

Learn how to link external contacts to an incident template so they can be selected directly in incidents and make it easier to send messages from the platform.

📌 _This article is intended exclusively for the internal Solved team. Customers don't have access to incident template management_

## 🔗 **How to sync a user-type database in an incident**

1.  Go to settings
    
    ![](https://staticfiles.gleap.io/gattachments/pua0km9yIYeA0owNt4cwZ4IJ5iyXQ1smFZ102raldp5OK7ChC1ZgtpErNcOKusgTHVNfxbXN70D.png)
2.  Enter the template management module  
    a. From the general settings
    
    ![](https://staticfiles.gleap.io/gattachments/IG9PWGvQrpsKvuSjtqEyepB9dZHxTJIpjEExc9UHwhoeq4wEGHYvqdCh57iYEwG3zxIMliX1d8z.png)
    
      
    b. Or from the dropdown in the main view
    
    ![](https://staticfiles.gleap.io/gattachments/BsFQEQw8o8MqTBJqwo5gJERx1yYLFrtbFIdKUFKoxC2FyTIs4aH98XVP3ZZoaBe3WOrhGljXoOl.png)
3.  Select the template where you want to sync the database
    
    ![](https://staticfiles.gleap.io/gattachments/n0YOWzmPBoCxSAl6cjPi8ghLXoVnseAHECVqCMrqJ241WmK60F1Y76Qqs5UIrg1X1i1IkaLNRNl.png)
4.  Once you're in, find the field to sync it  
    
    ![](https://staticfiles.gleap.io/gattachments/nLQurpoBV0VpBY8NMVXrIudvIBWrmezNfDI0DOCJdsTQoymH2AuBEyPBcOWtIkQ5nSq6jwrs6SX.png)
    
5.  To edit the field, click the pencil icon on the right
    
    ![](https://staticfiles.gleap.io/gattachments/TeHq9llwY3bpYor596osWukrAVuqJhSZh10YsHOEcSBzuZDk0QWcTIsylfM2rmFGyhE4wXED7vs.png)
6.  **The field should be in “User” mode.** Select a database from the “Connect to a dynamic database” button  
    
    ![](https://staticfiles.gleap.io/gattachments/ZOt2MV6IxqyAyxsxD5DjhAV46Kyng8kms6n9HpaoKzcicxRPjr5J6gRMWmbM9AHz6nEDFOW4beI.png)
    
7.  Save the settings
    
    ![](https://staticfiles.gleap.io/gattachments/yWPE2umCQH5lgxovQqN2Nh8o4MmFLSlakmSDM3HtoomJeYA3TZ8YntG8NvIrAZVotPVaq4u9Bdi.png)

💡 _Tip:_ Always check that the database is complete and up to date before syncing it with the template. Any changes you make in the database will be reflected automatically in **all new issues** that use that field, making it easy and quick to update the info. Old issues **won't be affected**, so you keep an accurate record of previously logged data.