This article is intended exclusively for the internal Solved team. Customers don't have access to incident template management
How to sync a user-type database in an incidentGo to settings
Enter the template management module
a. From the general settings
b. Or from the dropdown in the main view
Select the template where you want to sync the database
Once you're in, find the field to sync it
To edit the field, click the pencil icon on the right
The field should be in “User” mode. Select a database from the “Connect to a dynamic database” button
Save the settings
Tip: Always check that the database is complete and up to date before syncing it with the template. Any changes you make in the database will be reflected automatically in all new issues that use that field, making it easy and quick to update the info. Old issues won't be affected, so you keep an accurate record of previously logged data.
