---
title: "Viewing users in the details of an incident"
description: "Learn how to view the selected external users in an incident and how to use this information to send them an email from the platform."
url: https://help.trysolved.com/en/articles/87-viewing-users-in-the-details-of-an-incident
updated: 2026-07-08
language: en
alternates: [es-es]
---

# Viewing users in the details of an incident

Learn how to view the selected external users in an incident and how to use this information to send them an email from the platform.

👥 **User visualization in the incidents**

When an incident has a field linked to a **user-type database**, you can select an external contact, like a supplier or customer, and use them as a communication recipient.

1.  Access the already created ticket  
    
    ![](https://staticfiles.gleap.io/gattachments/YysC0R8mkHQTdZRune2ZwytnOyFgEAlJj7pz9NXJVpopcMWV26m2qssvvJaKf7qAkfLzZR0MoB7.png)
    
2.  Select the user from the database in the corresponding field  
    
    ![](https://staticfiles.gleap.io/gattachments/KzTIJIw0PPhEOUntYPTwOfYwxmozAZLNQgUNlbevHJeRTuCNRKDxVRfb1EqkgmwcUH61kQZhs4K.png)
    
3.  An envelope icon will show up so you can send the email to the main email and all the ones set as copies before.
    
    ![](https://staticfiles.gleap.io/gattachments/k39UXw6mtfzDQHX0heyXPVURQd1zferG0UKS63HT7SD8y4LyqrqHXjj9QXBWd4Aq0TbrB1uuVYG.png)
    
4.  Tap the icon and you'll get two options: Acknowledge receipt and Assign → the only difference is the email they receive  
    
    ![](https://staticfiles.gleap.io/gattachments/Hk9V5u2DG6rpU2C4RSITA4ByQ46JA3v1hTh1Dw2cte3OVU0J5m0O4JMgoPgqMre2KmLq6RmmGtc.png)
    
    -   Either the ticket has been assigned to you
        
    -   Or a confirmation email is sent that the ticket has been delivered.